Fast, Easy Bug Reporting

Most end-users lack the time, technical expertise, or desire to write detailed reports. This leads to frustration for both users and support teams.

Rewind video reporting streamlines the reporting process and improves efficiency by making bug reporting fast, easy and accurate.

• Rewind is for anyone who receives bug reports from end-users and struggles with getting clear information. It also helps software suppliers who rely on those reports fix bugs faster by providing visual evidence.
• Rewind is ideal for anyone leading a team at operational level – for example, IT and support managers, operations managers, and so on.
• For support teams needing to speed up ticket handling.
• For anyone who needs visual evidence for fast troubleshooting.

IT Support
Support teams waste time replicating reported bugs. When errors occur with critical software it brings pressure and stress for everyone. Rewind gives non-technical users the tool they need to help support, managers and business owners. Rewind is especially useful when sending bug reports to suppliers who insist on better reporting before they'll fix bugs.

Software Vendors
Diagnosing bugs in deployed customer software is challenging and time-consuming. Adding Rewind to user installations gives you video reports of real-time errors. Allowing you to view the bugs customers are experiencing but fail to adequately report.

MSPs
Providing external IT support and services places you one step further away from the users you’re supporting. Rewind provides video proof of problems and brings you closer to the customer experience. Users gain confidence knowing issues are reported accurately and to the right team.